Frequently Asked Questions

How Do I Order?
All retail orders can be placed directly through arcmate.shop. We take Shop Pay, Paypal, and all major credit cards. Alternatively, you may email us your order request at csr@arcmate.com.

When will my items ship?
Most orders will ship within 2-3 business days. Any orders with personalization will have an extended lead time of 3-5 business days. You will receive an email with tracking information as soon as its available.

What's the price of shipping?
All retail orders placed through our website have free shipping with no minimum. This does not apply for anyone ordering in Alaska or Hawaii, for dealer accounts, or for international orders. Please contact us for a price on shipping.

How do I order if I'm a Dealer?
Dealers can email your order to csr@arcmate.com. Our website does not accommodate dealer pricing at this time so any orders placed under a dealer account may not show accurate pricing and are subject to cancellation. If you are interested in becoming a dealer, please fill out the dealer application form found here.

What's the difference between arcmate.com and arcmate.shop?
Arcmate.com is our information site. You can learn more about our company and the products we carry. Arcmate.shop is our retail site where you can order directly through us. 

How do I get my Free Outdoor Rubber Cups?
Please visit this page which explains how to receive your free outdoor rubber cups.

Where is your Home Medical Equipment?
We still have some available! While our product efforts have shifted, we still carry some of our old favorites. You may check out our legacy site at arcmate.us, or you can find some of our goodies on our Ebay page, sometimes for a great deal!

How can I warranty my blue-handle EZ Reacher?
Our EZ Reacher Pro Plus and EZ Reacher Deluxe offer a lifetime guarantee. Simply email us a photo of your broken tool to csr@arcmate.com and someone from our Customer Service team will assist. 

What's the difference between the blue cups and the black cups?
Our blue cups are made of silicone, can withstand up to 500 degrees, and are best suited for indoor use. They are not meant for outdoor use and may break if used in such a manner. Our black cups are made of the same rubber used to make car tires. They are heavy-duty and durable, and best suited for outdoor use. They may cause scuffs or marks on your walls if used indoors. 

Have a different question? Reach out to us!